Instagram and WhatsApp chatbots

Zittle’s chatbots answer guests who message you on Instagram or WhatsApp, and let them choose an event, a date and tickets without leaving the chat. Guests pay from a link that opens your website with everything already selected.

Instagram

What guests see

A welcome message with two buttons: Explore Workshops, and Chat with Us for anything else.
Your events as cards, with a photo, the title, the starting price and the venue. If you run events in more than one city, the guest picks a city first.
The dates, then the times.
Your ticket packages and their prices, including any deposit, such as Pay ₹600 now and Pay ₹1,200 at the venue. The guest chooses a package and the number of tickets.
A Pay Now button that opens your website to pay.

The chatbot works through buttons. When a guest taps Chat with Us, it stops replying to their messages for a day, so you can answer them yourself. If you reply to a guest yourself, the chatbot leaves that conversation to you, unless the guest is in the middle of booking with it.

The card photo is the event’s Chatbot Image if you’ve added one, or else its card images, or else its main images. See Create your first event.

Set it up

Connect your Instagram Business account under Integrations. That also shows your profile and recent posts on your website.
Contact the Zittle team at support@zittle.in to turn the chatbot on. For now they set it up for you.

Once it’s running, turn on Pause Chatbot on the Integrations page to switch it off, and turn it off again to resume.

Instagram Stats

Once Instagram is connected, Instagram Stats appears in your dashboard. For chatbot conversations, it shows how chats turn into bookings: how many guests started booking, how many reached payment, and how many completed it, with the overall conversion and failure rates.

AI-powered chatbot

An AI-powered version of the Instagram chatbot can understand guests’ questions in their own words. It’s charged by usage, based on the messages it sends and receives. Contact support@zittle.in to try it.

What guests see

New guests register with their name and email, in a short form inside WhatsApp.
They choose a city, event, venue and date in a form, and see the event’s details to confirm.
They pick a package and the number of tickets, and can apply a coupon code.
A Make Payment button opens your website to pay.

What you need

A verified Meta Business Manager account.
A WhatsApp Business account with WhatsApp Flows turned on.

The Zittle team connects it for you. Contact support@zittle.in to get started.