Reviews and customers

How reviews are collected

After each session, Zittle sends every guest a WhatsApp message asking for feedback, about two hours after the session ends. Guests rate the session and write a review. Each review is linked to their booking, so only real guests can leave one.

Show reviews on your website

In your dashboard, go to Reviews & Ratings. Reviews are listed in two groups: Visible Reviews and Hidden Reviews.

New reviews start hidden. To show one on your website, turn on its switch. To take a review off your website again, turn it off.

Your website shows visible reviews on your events, and the average rating of visible reviews on your event cards.

You can filter reviews by event or by rating.

Reply to a review

Select Reply on a review, write your Reply Message, and select Save. Your reply appears with the review.

Reply to every review

A short thank-you to happy guests, and a calm answer to unhappy ones, shows future guests that you care. Read How to get more reviews for your workshops for more ideas.

Your customers

Customers lists everyone who has booked with you.

1. Download exports your customers as a CSV. Tick the customers you want, or tick none to download everyone.
2. Select a name to see all of that guest’s bookings.
3. Message the guest on WhatsApp, or email them.

Each customer shows their phone number and how many times they’ve booked. If you collect extra details from guests, such as their city or occupation, under Data to Collect from user in Website Details, those appear here and in the CSV too.